1. Returns Policy
We stand by our product and offer a 30 day money-back guarantee.
If you are not fully happy with the goods you have received, you can return them to us within 30 days of receiving your order.
To be eligible for returns,
- Products must be Returns must include all accessories.
- Products must be Items must be in the original packaging (open boxes and bags are acceptable).
The following products cannot be returned for below reasons.
- Products without sufficient proof of purchase
- Items that have expired their warranty period
- Non quality-related issues (after the 30-day-money-back scheme)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from unauthorized resellers
2. How do I return my items?
You have up to 30 days to start your return from the moment you receive the item. Please include the original packaging with your return.
We provide free and easy returns for orders within the United States.
If your country is NOT listed here you will be responsible for the cost of your return.
- Items from different orders can be returned within the same package.
- Please DON'T return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.
FOLLOW THESE STEPS TO REGISTER YOUR RETURN
- Step 1 If you receive a faulty or damaged item, please reach out to our Customer Support team at firstname.lastname@example.org. We will email you a pre-paid return label within 4 business days.
- Step 2 Send the product back to our return address.
- Step 3 Once your return has been received by the warehouse and it complies with our returns policy, we will refund you through your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping (if applied).
PRIMARY RAINBOW INC
601 W 11TH AVE APT 409 DENVER, CO 80204
3. Received a faulty item?
We're sorry to hear you have received a faulty items. We will be able to facilitate a free return for you if this is needed regardless of your location. So that we are able to assist you in the best way possible please contact our support team through email@example.com with the following info:
- order number
- First and Last Name
- E-mail Address