FAQs
Frequently Asked Questions
Product & Choosing the Right Massager
What products does SKG offer?
SKG creates smart wellness devices designed for everyday relaxation and recovery. Our collection includes neck and shoulder massagers, back and waist massagers, foot massagers, knee massagers, hand massagers, and other wearable wellness products.
How do I choose the right SKG massager?
Start with the area where you need support most:
- Neck & shoulders: For daily tension from desk work, travel, or long periods of screen time.
- Back & waist: For comfort during workdays, sitting, or everyday recovery.
- Feet: For tired feet after standing, walking, or exercise.
- Knees & hands: For targeted comfort and relaxation.
Check each product page for massage type, heating options, size, portability, and recommended use.
What is the difference between pulse massage and physical massage?
Pulse massage uses gentle electrical stimulation to create a light, rhythmic sensation.
Physical massage uses techniques such as kneading, vibration, pressure, compression, or heat for a more hands-on massage experience.
The best choice depends on your preferred sensation and the product features you need.
Are SKG massagers medical devices?
No. SKG products are designed for personal wellness, relaxation, and everyday comfort. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
If you have ongoing pain, a medical condition, or questions about whether a product is right for you, please consult a qualified healthcare professional.
Safe Use & Product Care
How long should I use my SKG massager?
Usage time varies by product. Always follow the instructions in your product manual. In general, short, comfortable sessions are recommended, and you should avoid overusing a device or using it at an intensity that causes discomfort.
Can I use an SKG massager if I am pregnant or have a medical condition?
Please consult a healthcare professional before use if you are pregnant, have a pacemaker or other implanted electronic device, have circulation concerns, have recently had surgery, or have any other medical condition.
Do not use a massager on injured, inflamed, swollen, irritated, or broken skin unless a healthcare professional advises otherwise.
What should I do if I feel pain or discomfort?
Stop using the product immediately. Make sure the device is positioned correctly and reduce the intensity before trying again. If discomfort continues, do not resume use and consult a healthcare professional if needed.
Can I use the device while it is charging?
For safety, use your SKG device only when it is fully charged unless your product manual specifically states that use while charging is permitted.
How do I clean and store my SKG device?
Turn off and unplug the device before cleaning. Wipe the surface with a soft, dry cloth. Do not immerse the product in water or use harsh chemicals, solvents, or abrasive cleaners.
Store the device in a cool, dry place away from direct sunlight, excessive heat, humidity, and sharp objects.
Where can I find my product manual?
Product manuals and product-specific instructions are available on the relevant product page or can be requested from our support team at support@skg.com.
Orders, Shipping & Delivery
Do you offer free shipping?
Yes. All orders include free standard shipping.
Where do you ship from?
SKG orders may be fulfilled from our warehouses in the United States, Germany, or China, depending on product availability, delivery destination, and logistics conditions.
Do you ship internationally?
Yes. SKG ships internationally where service is available. Delivery availability and estimated shipping times are shown at checkout.
How long will it take to receive my order?
Orders are generally processed within 48 hours. Delivery time depends on your destination, fulfillment warehouse, carrier operations, customs clearance, and local conditions.
Please refer to our Shipping Policy for estimated delivery times by region.
Will I receive a tracking number?
Yes. Once your order ships, we will send a shipping-confirmation email with tracking information. Please check your inbox and spam folder.
Can I change my shipping address?
Please contact us as soon as possible at support@skg.com. We will do our best to update your address before the order enters fulfillment, but changes cannot be guaranteed after an order has been processed or shipped.
Can I cancel my order?
Yes, you may request cancellation before your order has shipped. Contact support@skg.com promptly and include your order number.
Once an order has shipped, it can no longer be cancelled. You may instead request a return in accordance with our Return & Refund Policy.
Are taxes and customs duties included?
Applicable taxes are included where required. SKG covers customs duties for most destinations; however, additional charges may apply in certain countries, remote regions, or special postal-code areas. Please see our Shipping Policy for details.
Returns, Refunds & Warranty
What is your return policy?
Eligible products purchased directly from skg.com may be returned within 30 days of delivery, provided they are unused, in their original condition, and returned with the original packaging.
Please review our Return & Refund Policy for complete eligibility requirements and exclusions.
Who pays for return shipping?
For verified quality-related issues, SKG will provide a suitable resolution, which may include a replacement or refund. For non-quality-related returns, customers may be responsible for return shipping costs.
Do SKG products come with a warranty?
Yes. SKG products purchased through the official SKG website are covered by a one-year limited warranty against manufacturing defects.
How do I submit a warranty claim?
Email support@skg.com with:
- Your order number or proof of purchase;
- The product model;
- A clear description of the issue;
- Photos or videos showing the issue, where applicable.
Our support team will review your request and guide you through the next steps.
Can I use the warranty if I purchased from another retailer?
Warranty coverage may vary for products purchased from third-party retailers or marketplaces. Please contact the original seller first and provide your proof of purchase when contacting SKG support.
Contact Us
How can I contact SKG Customer Support?
For product questions, troubleshooting, order support, returns, or warranty claims, email us at support@skg.com.
Our customer service team aims to respond within 48 hours.
Do you support bulk or business orders?
Yes. For bulk-order, retail, partnership, or business inquiries, please contact Sales@skg.com.