Returns, Refunds & Warranty Policy

Product Warranty

SKG stands behind the quality of its products. All purchases made through the official SKG website are covered by a one-year limited warranty against manufacturing defects.

If you believe your product has a manufacturing defect, please contact our customer support team to submit a warranty claim. Please have your original receipt or other valid proof of purchase available so we can verify your order.

For eligible warranty claims, SKG may provide a replacement product or replacement parts, at its discretion.

Warranty Exclusions

This limited warranty does not cover:

• Dissatisfaction or issues not related to product quality.
• Products purchased from unauthorized resellers.
• Claims submitted without valid proof of purchase.
• Refunded products.
• Products outside the applicable warranty period.
• Damage caused by misuse, improper use, unauthorized modification, disassembly, or use contrary to the product instructions.
• Damage caused by excessive heat, liquids, accidents, or other external factors.
• Damage or defects caused by unauthorized third-party parts or accessories.
• Lost or stolen products.
• Complimentary or free products.

Returns

We want you to be satisfied with your SKG purchase. If you need to return an item, please review the following conditions:

• You may return eligible items within 30 days of delivery for a refund or exchange.
• All returned items must be unused, in their original condition, and include the original packaging.
• For verified product quality issues, SKG will offer a full refund or a free replacement. Please provide your order number and a detailed description of the issue.
• For returns unrelated to product quality, the customer is responsible for return shipping costs. 
• A restocking fee may apply if the returned package or product is damaged, opened, or not in its original condition.
• Only products purchased directly from the official SKG website are eligible for return through SKG. Products purchased through third-party marketplaces, retailers, or distributors must be returned according to the applicable seller’s return policy.
• To start a return, please contact us first. We will provide return instructions and, where applicable, a return shipping label. Returns sent without prior authorization will not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Sale or clearance items.
• Items purchased through rebate programs, special promotions, or special offers.
• Complimentary or free products.
• Gift cards.

Refunds

Once your returned item has been received and inspected, please allow 1–3 business days for us to process your refund.

Approved refunds will be issued to the original payment method. Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we received your returned item and you have not received your refund, please contact us at support@skg.com.