Shipping policy
Shipping Policy
Last Updated: July 29, 2026
SKG is committed to delivering your order as efficiently as possible. This Shipping Policy applies to purchases made through www.skg.com.
Free Shipping
All orders qualify for free standard shipping. No minimum purchase amount is required.
Shipping methods, estimated delivery times, and any applicable destination-specific information will be displayed at checkout.
Order Processing Time
Orders are generally processed within 48 hours after payment confirmation.
Orders placed on weekends, public holidays, or during high-volume periods may require additional processing time. Processing time does not include transit time.
Fulfillment Warehouses
To provide efficient delivery, SKG may fulfill orders from our warehouses in:
- United States
- Germany
- China
The fulfillment warehouse is selected based on product availability, delivery destination, and logistics conditions. Orders containing multiple items may be shipped in separate packages.
Estimated Delivery Times
Delivery estimates begin after your order has been processed. They are estimates only and may be affected by customs clearance, carrier delays, weather, holidays, remote-area delivery, or other circumstances outside SKG’s reasonable control.
| Region | Destination | Estimated delivery time | Duties/customs fees |
|---|---|---|---|
| United States | Mainland United States, shipped from U.S. warehouse | 3–8 business days | Included |
| Asia Pacific | Hong Kong, Macau, Taiwan | 3–5 business days | Not included |
| Asia Pacific | Australia, New Zealand, Japan, Singapore, South Korea | 7–9 business days | Included |
| Asia Pacific | Malaysia, Thailand, Brunei, Indonesia | 15–22 business days | Not included |
| North America | Mainland U.S., Canada, Mexico, shipped from China warehouse where applicable | 7–12 business days | Included |
| North America | Alaska, Hawaii, Puerto Rico, APO/FPO addresses | 25–35 business days | Not included |
| Europe | United Kingdom, Austria, Belgium, Czechia, Denmark, France, Germany, Italy, Netherlands, Spain, Sweden, Finland, Luxembourg, Ireland, Croatia, Greece, Poland, Slovenia, Hungary | 9–12 business days | Included |
| Europe | Switzerland, Norway, Ukraine, Bulgaria, Cyprus, Estonia, Guernsey, Iceland, Jersey, Moldova, Lithuania, Romania, Slovakia | 25–35 business days | Not included |
| Middle East | United Arab Emirates, Saudi Arabia | 9–12 business days | Included |
| Africa | South Africa | 25–35 business days | Not included |
| South America | Chile, Peru, Colombia | 14–22 business days | Not included |
For destinations not listed above, SKG ships internationally where service is available. The estimated delivery time will be shown at checkout or provided by our support team.
European orders may be fulfilled from the Germany warehouse or China warehouse, depending on inventory availability and destination.
Taxes, VAT, and Customs Duties
Product prices include applicable taxes and VAT where required.
For most destinations, SKG covers applicable customs duties and import charges. However, additional customs fees, duties, or import taxes may apply to certain destinations, remote areas, special postal codes, or locations where local laws require the recipient to pay these charges.
Examples of locations where additional fees may apply include:
- United States: ZIP codes beginning with 006–009, 967–969, or 995–999; APO/FPO addresses; and P.O. Boxes;
- United Kingdom: postal codes beginning with JE;
- France: postal codes beginning with 97, 98, or 00; P.O. Boxes; and military addresses;
- Spain: postal codes beginning with 07, 35, 38, or 51–99;
- Portugal: postal codes beginning with 9;
- Austria: postal codes 6991, 6992, 6993, and 6691;
- Switzerland, Norway, Iceland, Romania, Bulgaria, Croatia, Serbia, Malaysia, Thailand, Brunei, Indonesia, Hong Kong, Macau, and Taiwan.
Any fees not covered by SKG are the customer’s responsibility.
Tracking Your Order
Once your order ships, we will send a shipping-confirmation email with tracking information to the email address provided at checkout.
You may track your shipment through our order-tracking page or through 17TRACK.
Address Requirements
Please review your shipping address carefully before placing an order. SKG is not responsible for delays or losses caused by incomplete, inaccurate, or undeliverable addresses provided by the customer.
For faster processing:
- Customers in Hong Kong, Macau, and Taiwan should provide their full name and address in Chinese, including province, city, district, street, and house number.
- Customers in South Korea should provide the recipient name in Korean.
To request an address change, contact us as soon as possible and preferably within 24 hours of placing the order. We cannot guarantee address changes once an order has entered fulfillment or has shipped.
Order Cancellation
You may request to cancel an order at any time before it has shipped.
To request a cancellation, contact us promptly at support@skg.com and include your order number. Once an order has shipped, it cannot be cancelled; however, you may request a return in accordance with our Return & Refund Policy.
Please do not refuse a delivered package without first contacting us, as this may delay or affect the return and refund process.
Damaged, Missing, or Incorrect Items
Please inspect your order upon delivery. If your package is damaged, an item is missing, or you received an incorrect product, contact us as soon as possible at support@skg.com.
Please include:
- Your order number;
- A description of the issue;
- Clear photos or videos of the package and product, where applicable.
We will review the issue and provide an appropriate resolution in accordance with our applicable policies.
Contact Us
For shipping-related questions, please contact:
SKG Customer Support
Email: support@skg.com
We aim to respond within 24 business hours on weekdays. Messages received on weekends or public holidays may take longer to process.