Smart Watch - SKG

Smart Watch

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FAQ

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By following these steps, you can effectively set up your SKG watch before using it and ensure that it is ready to track your fitness activities and provide you with the information you need on your wrist.

1. Charge the Watch: Before using the SKG watch, make sure to charge it fully using the provided charging cable. Follow the instructions in the user manual to properly charge the watch.


2. Turn on the Watch: Press and hold the power button on the watch to turn it on. Follow the on-screen instructions to set up the watch for the first time.


3. Sync with your Phone: Download the SKG watch app on your smartphone from the App Store or Google Play Store. Follow the app's instructions to pair your watch with your phone via Bluetooth.


4.Set up Preferences: In the app, you can customize settings such as language, date and time format, units of measurement, and notifications. Adjust these settings to your preferences.


5. Update Firmware: Check if there are any firmware updates available for your watch and install them if needed. This will ensure that your watch is running the latest software with improved features and bug fixes.

6. Personalize Watch Face: Choose a watch face from the available options or customize one according to your taste through the app.

7. Set Activity Goals: Set up your daily activity goals such as steps, distance, calories burned, and active minutes to track your fitness progress.

8. Explore Features: Familiarize yourself with the different features of the SKG watch such as fitness tracking, heart rate monitoring, sleep tracking, notifications, and more. Refer to the user manual for detailed instructions on using these features.

No, you do not necessarily need to connect to Wi-Fi while using the SKG smartwatch. The SKG smartwatch typically connects to your smartphone via Bluetooth to transfer data and receive notifications. Wi-Fi connectivity is not a requirement for the basic functionality of the smartwatch, such as tracking your fitness activities, monitoring your heart rate, or receiving calls and messages from your phone.

You can wear the SKG smartwatch while sleeping. Many smartwatches, including the SKG smartwatch, come with sleep tracking features that can monitor your sleep patterns, duration, and quality. By wearing the smartwatch while sleeping, you can gather valuable insights into your sleep habits and make adjustments to improve the quality of your rest.

For basic features like step counting, heart rate monitoring, and sleep tracking, SKG smartwatches can generally provide reasonably accurate data for most users. However, for more advanced metrics such as blood oxygen saturation levels or specific health parameters, the accuracy may vary.

The accuracy of a smartwatch's running tracking feature can depend on several factors, including the quality of its sensors, GPS capabilities, and software algorithms. In general, SKG smartwatches are designed to provide accurate running data, such as distance, pace, and route mapping, for most users.

SKG smartwatches with built-in GPS can provide more accurate distance and route tracking compared to those without GPS, as they can directly capture location data during your run. However, external factors such as signal interference, satellite connectivity, and environmental conditions can affect the accuracy of GPS tracking.

For indoor running or activities where GPS signals may not be available, SKG smartwatches may rely on other sensors like accelerometers to estimate distance and pace. While these sensors can provide reasonable accuracy, they may not be as precise as GPS tracking.

It's essential to calibrate your SKG smartwatch and ensure a proper fit on your wrist to improve the accuracy of running data. Additionally, cross-checking the smartwatch's running metrics with other sources, such as dedicated running watches or apps, can help verify the accuracy of the data

You can wear an SKG smartwatch on either wrist, depending on your personal preference. Most smartwatches are designed to be worn on the non-dominant hand for comfort and ease of use.

The age range suited for an SKG smartwatch can be quite broad, spanning from teenagers to older adults. It ultimately depends on the individual's lifestyle, preferences, and comfort level with technology.

Shipping & Delivery

After you have successfully placed your order from skg.com. Your order will be confirmed within 24 hours (weekends and holidays will take a little longer). You will receive an email with information regarding the details of your order.

Your order will be shipped within 2 business days after order being confirmed. Purchases made after 1 p.m. PT will not be shipped out until the next business day. If you order after 1 p.m. PT on a Friday, your order will likely be shipped out on the following Monday (public holiday is not included).

We ship worldwide! We deliver to customers across the globe, so no matter where you are located, we can ship our products to your desired destination. Whether you're in the United States, Europe, Asia, or any other part of the world, we've got you covered. Simply provide us with your shipping address, and we'll ensure that your order reaches you promptly and securely.

If your package is marked as delivered but you haven't received it, we suggest taking the following steps:

1. Check your surroundings: Sometimes packages are left in inconspicuous places by the delivery person. Please thoroughly search your property, including front porches, backyards, and any other potential delivery locations.

2. Contact support: If you're still unable to locate your package, please reach out to our customer support team at support@skg.com. We will be glad to assist you further. We will also contact the shipping carrier on your behalf to inquire about the delivery status and investigate the situation.

3. Free replacement (if confirmed lost): In the unfortunate event that your package is confirmed as lost by the shipping carrier, we will take full responsibility and promptly arrange for a free replacement to be sent to you.

Please rest assured that we value your satisfaction as our customer, and we will do our best to resolve this issue and ensure you receive your order. Thank you for your understanding and cooperation throughout this process.

Safe Buying

We offer a wide range of payment options to cater to our customers' preferences. The available payment methods include:

PayPal: You can securely make payments using your PayPal account.

Visa: We accept Visa credit and debit cards for convenient transactions.

Mastercard: Mastercard holders can use their cards for seamless payments.

Maestro: Maestro cardholders can make payments using their cards.

American Express: We welcome American Express cards as a payment method.

JCB: Customers can use JCB cards for their purchases.

Discover: Discover cardholders can make payments using their cards.

Additionally, we offer Klarna as a payment option, allowing you to split your purchase into manageable installments.

If you encounter any issues during the payment process or have any questions regarding payment options, please feel free to contact our customer support team at support@skg.com. We are available to assist you promptly and ensure a smooth payment experience.

Please note that the availability of payment methods may vary depending on your location and other factors. We strive to provide a diverse selection of secure and convenient payment options to accommodate our customers' needs.

Return

We have a customer-friendly return policy that allows you to request a refund within 30 days of receiving your order. If you are not completely satisfied with your purchase, you can initiate a return by contacting our customer support team at support@skg.com.

Once a refund has been initiated, it typically takes around 3 business days for the funds to be returned to the original payment method used for the purchase. However, please note that the exact timeframe may vary depending on your bank or financial institution.

Step 1 - If you receive a faulty or damaged item, please reach out to our Customer Support team at support@skg.com and reference #SKG Online Return. We will email you a pre-paid return label within 3 business days.

Step 2 - Send the product back to our return address.

Step 3 - Once your return has been received by the warehouse, and it complies with our return policy, we will refund you through your original payment method. Please be aware that payments can take up to 14 working days to process, depending on your bank or payment provider. Returned items will be refunded, excluding the original cost of shipping (if applied).

Warranty

We provide 1-year warranty for new Products purchased from SKG.

Inquiries

Thank you for your interest in doing business with SKG!

To contact someone regarding potential business opportunities, please reach out to our marketing team at marketing@skg.com. They will be able to provide you with more information and assist you further in exploring collaboration possibilities.

We appreciate your interest in partnering with SKG, and we look forward to hearing from you. Should you have any additional questions or require any further assistance, please don't hesitate to let us know.